Due to a virus on my computer, a hacker changed my email, recovery codes, and phone number linked to my Clash of Clans account. Despite contacting Supercell support multiple times, they keep saying, "We can’t do anything without your recovery codes." I understand that recovery codes are used for verification, but in cases of hacking and unauthorized changes, there should be alternative security measures available.
To make things worse, my account was permanently banned for account sharing, which was completely out of my control. If Supercell had checked device history, login locations, or other verification methods, this wouldn’t have happened. How can a stolen account be punished instead of recovered?
Supercell’s lack of concern for hacked accounts is unbelievable. I expect a fair resolution—bring back my account and improve security measures so others don’t suffer the same fate!
I’ve been playing Clash of Clans for years and have invested an incredible amount of time and effort into my account. But now, due to a phone number change, I can no longer access my account. I’ve reached out to the support team multiple times, but they haven’t been able to help. Every time I try t...
My Clash of Clans account's Supercell ID, which used to display the user code #9LJVVOCOJ suddenly got reset. To my surprise, even after reaching out to support through three different accounts and emails, I received no response or assistance. What baffles me is that, despite having two-step verifica...
Recently, my Clash of Clans accounts have been hacked and are now being used by someone else. Despite attempting a recovery using their account recovery service, I'm yet to receive any help or support from Supercell - not even a reply to my emails. This hacker was clever enough to access all of the ...
Years ago, my Clash of Clans account was stolen and misused by someone else. Not only was my village taken, but the account was used to scam other players. Since then, I have tried countless times to recover my village, which was originally linked to my email address, but every attempt has failed. ...
I have been trying for months to recover my Clash of Clans account (#822C2RRQ2), but the customer support team has been completely unresponsive. I lost access to my email along with all my saved passwords when my computer failed, and although the account is still accessible on my phone, I’m afraid o...
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