I own a Citroën C4X that is still under factory warranty and on 21 January 2026 the vehicle gave a brain/ECU fault. I took my car to the Uşak Citroën authorized service Çağdaş Otomotiv and was informed that a spare part had to be ordered from abroad and that the delivery time would be around 60 days. During this period, I requested a replacement vehicle so that I would not be left without a car, but the authorized service stated that they had no replacement vehicles and did not provide one. After this response, I tried to reach Citroën authorities in Turkey to convey my grievance and to find a solution, but I realized that it is almost impossible to reach any responsible person. There is no phone number or e-mail address for Citroën Turkey management that I can find. The only contact is Citroën Turkey customer service, and they only forward the issue back to the authorized service without producing any concrete solution. Since the service also does not solve the problem, the issue keeps going in circles between customer service and the service, and my vehicle continues to wait at the service. I am extremely dissatisfied with this unqualified and irresponsible after-sales service approach. I request that the necessary spare part for my vehicle be supplied as quickly as possible, the repair process be accelerated.
I purchased an electric vehicle, the Citroen E-C4x, from the Citroen Istanbul Oztek Kartal branch in February. Unfortunately, it broke down on the third day and spent a week in the service center for diagnosis. After diagnosis, they informed me that there were issues with the vehicle's brain and cha...
I purchased my brand-new Citroën ë-C4 in June 2025, and although the vehicle is only 8 months old, it was taken into service at the Tekirdağ–Çorlu Çetaş Citroën authorized service center with a damage record opened. Despite the fact that this is a vehicle under warranty and essential for daily use, ...
In July 2024, trusting the Citroën brand at the Arkas İzmir dealership and being pleased with the vehicle, I purchased a brand-new Citroën ë-C4. On April 27, 2025, while driving, it suddenly lost power and would not exceed 15 km/h (battery at 63 %). After stopping and restarting, it managed about 50...
My Citroën C4X has been waiting at the Erdemir authorized service center in Esenyurt, Istanbul, since November 2023 due to a parts supply issue. I have been told that the part has been ordered and that there is nothing else that can be done except to wait. However, as this process continues to drag ...
In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroa...
Comments