5
Ümit is very satisfied with the result
Resolved

My 2024 Tiggo 8 Pro Taillights Are Fading Unevenly—I Want This Fixed Under Warranty

Ümit
April 16, 2:33 pm
19
Ümit's Thank You Message
“I thank all the friends at the technical service.”

I purchased a 2024 Chery Tiggo 8 Pro Avangard in April, and not long after, I began to notice a color inconsistency developing between the right, left, and center taillights. The rear side lights are fading, while the central one remains noticeably different in shade. What’s worse is that the fading continues to worsen over time.

This is not something I expected from a brand-new vehicle—especially not one in this class. Aesthetic flaws like this should not occur on a car that’s only months old. It’s both visually unpleasant and unacceptable for such a new model.

Chery, I’m asking you to acknowledge this as a warranty issue and replace the affected taillights to resolve the defect. I expect this issue to be addressed promptly and professionally. Don’t ignore your customers—stand behind the quality you advertise.

Ümit
April 26, 3:43 pm

I thank all the friends at the technical service.

April 26, 4:18 pm (10 days after complaint)

Hello, Ümit Ü. We are very happy that we have resolved your issue positively. We wish you a safe and enjoyable driving experience with your vehicle. Best regards, CHERY TURKEY 0850 480 74 72

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