I Reported a Deformed Chery Driver Seatbelt but Was Unfairly Blamed and Denied Warranty

Hello. On June 23, 2025, I brought my vehicle to Tan Oto Chery Service in Ankara to report a deformation on the driver’s seatbelt. The technician examined the issue and told me, “We’ll submit this under warranty; it will likely be replaced,” and a service record was created.

However, three weeks went by with no updates, no calls—nothing. After calling the service center multiple times, I was eventually informed that the issue would not be covered under warranty because they claimed I caused the damage myself. I asked how that was even possible. Tan Oto told me, “We don’t know—call Chery Türkiye.”

So I called Chery Türkiye. They said, “We’ll create a case and get back to you.” A few days later, Tan Oto called again and repeated the same statement—no warranty coverage, and no explanation for how a safety-critical part like a seatbelt could be considered “user damage.”

When I asked them again how this could be my fault, they gave me no answer—just brushed me off, saying they couldn’t say for sure. I’m now raising the question here publicly: How can a seatbelt—a life-saving, essential safety component—get deformed due to user error, and how is this being justified?

If I don’t receive a proper and detailed explanation, I intend to resolve this matter through legal channels. A company that won’t stand behind the safety of its customers should not be selling vehicles. I expect an immediate and serious response from Chery Türkiye.