Regrettably, we experienced a loss in the family soon after making the reservation, and I had to canced, submitted the funeral home letter to take advantage of your Compassion Exception Policy (CEP) and receive a complete refund on the cancellation fees, no idea what happened after that as you’ve provided wither incomplete or no info, when will I get my refund? Whenever I reach out to customer service, was told that my issue would be prioritised, yet constantly being placed on hold or receiving vague responses…whole situation is incredibly exasperating, noticed your policy mentions the importance of being understanding during challenging moments, but I must admit that it hasn't quite felt that way in practice. Could you please review this as soon as possible and verify if the CEP is applicable to my booking?
We had purchased 8 plane tickets from AJet, but just 30 hours before our scheduled flight, we received the heartbreaking news of a death in the family. Naturally, we reached out to AJet to cancel the tickets and request a refund, explaining the urgent and sensitive reason behind it. To our shock, A...
I am writing to express my extreme dissatisfaction and frustration regarding the cancellation of my reservation on your website on June 11th, and the subsequent delay in receiving a refund. This experience has left me utterly disappointed with your service and has compelled me to share my grievances...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I booked a rental property with the code HM28YA2TXF in the Kaş region of Antalya through Airbnb. The reservation had a non-refundable policy. However,...
I booked a stay through Booking.com at Haus Karnten in Ossiach, Austria for August 16–23, 2025. I arrived on the 16th and stayed for three nights. Unfortunately, on the second night, there was an unexpected death in my family, and I had to urgently return to Turkey the following day. My son’s accom...
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