Afterpay Logo

Afterpay

Afterpay Logo
Afterpay

Complaints

4 complaints
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Only Half Of My Adidas Return Refunded Through Afterpay

Luke
Luke
May 22, 2024 11:37 PM8

I had placed an order for a pair of shoes from Adidas and paid for them using Afterpay. However, the shoe turned out to ...

Hidden Costs And Management Issues For Retailers Using Afterpay

Peter
Peter
May 21, 2024 11:15 PM14

I chose Afterpay to boost sales and attract new customers, they said they had very good "pay later" options. a win-win! ...

Afterpay Unrecognized Charge Blocking My Account

Jesus
Jesus
May 20, 2024 10:20 PM8

I noticed a charge on my account that I didn't recognize, they won't let me use my account until I pay it. This is reall...

Afterpay Customer Service Wait Time Is Delaying My Work

Steven
Steven
May 20, 2024 3:56 PM28

the service response times are always much longer than what's advertised. they always say that the slowest they can answ...

Brand Overview: Afterpay

Afterpay is a buy now, pay later service founded in 2014. It is owned by Block, Inc. and lets shoppers split purchases into scheduled installment payments.

Contact Info

Customer support email: [email protected]

Phone number: +1 833-844-8095 in the U.S. Customer support is also available through the Afterpay app and online contact forms.

Industry and Operations

Afterpay operates in the financial technology and consumer lending industry. Its main service allows customers to shop online or in-store and pay over time, while merchants use Afterpay as a checkout payment option.

  • Buy now, pay later installment payments
  • Online and in-store retail payment solutions
  • Mobile app for shopping, payments, and account management
  • Merchant tools for offering installment-based checkout

User Sentiment

User sentiment is mixed, with many complaints focusing on payment, refund, account access, and support issues.

  • Delayed or missing refunds after returns or canceled orders
  • Continued charges while a dispute or refund is still pending
  • Difficulty reaching a live customer support representative
  • Frozen, disabled, or restricted accounts without clear explanations
  • Problems with verification codes, login access, or changed phone numbers
  • Declined transactions despite available spending limits
  • Late fees, payment scheduling problems, or confusion over due dates
  • Disputes where users feel Afterpay sided with merchants unfairly

Share Your Experience

If you’ve experienced issues with Afterpay, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.