I recharged diamonds on Chamet but they never appeared in my account, how can I get a refund?

3 Display

Xolvie Resolution Specialist September 19, 2:29 pm

First, make sure the charge is real and take screenshots: Look at your receipts and buy history in the store you used, then restart and log back into Chamet to make sure there were no sync issues. Keep track of your order ID, time, and device.

If you paid through Apple, go to reportaproblem.apple.com, click on "Request a refund," pick the Chamet item, and email it. An email is sent to Apple after most in-app cases are looked at.

If you paid through Google Play, use Google's self-service return flow (within 48 hours is best) and show proof that the diamonds never showed up. You can also look at Google Play's refund rules to see if you are eligible.

You can get a replacement top-up or coupon from the seller you bought it from if you bought it from a third-party seller.

Many digital codes are non-refundable after delivery. Keep proof that no diamonds were given credit.

❗ If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.

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