I am writing regarding an unresolved issue with Chamet tokens that I purchased through the in-app top-up helper, but which were never credited to my account. On 9 December at around 1:18 a.m., I recharged 5,000 tokens and paid 85 rupees. I have clear screenshots of the transaction and payment as proof. After noticing that the tokens were not added to my account, I contacted Chamet support through the application. They asked me to provide the top-up helper ID, which I immediately did, along with all necessary details. However, despite sending this information, I have not received any response or solution from the app side. I kindly request that my 5,000 tokens be credited to my account as soon as possible or that my 85 rupees be refunded. I am also asking for a clear explanation of why this issue occurred and why there has been no follow-up from support, even though I provided all the information and screenshots.
On August 24, 2025, I purchased diamonds worth ₺444 in the Chamet app through Google Play. Although the payment was successfully processed, the diamonds were never credited to my account. My account details: 0541*68. This is the first time I’ve experienced such an issue with Chamet, and I have not...
Thirteen days ago, I made a payment transfer on the Chamet app, but the diamonds I purchased never arrived in my account. This is extremely frustrating because I paid expecting an immediate balance update, yet almost two weeks later I am still waiting. I contacted customer service multiple times wit...
I am writing with great urgency regarding a serious issue I faced with the Chamet app. I mistakenly spent close to ₺50,000 on this platform, and I am now in an extremely difficult situation. I immediately contacted support and requested a refund, but so far, I have not received any meaningful respon...
Yesterday, I mistakenly deposited a significant amount of money into my Chamet account, and I am urgently requesting a refund of the full amount. This payment was not intentional, and I realized the error shortly after the transaction was processed. I immediately tried to find a way to reverse the c...
Good evening. On the Chamet app, at 01:35 today, I mistakenly transferred ₺389.99 to my account. This payment was not intentional, and I realized the error immediately after the transaction was completed. Since then, I have been trying to find a way to contact support and request a refund, but there...
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