I rented a car through the Pegasus app, and the payment was successfully processed. However, I never received a confirmation message. When I contacted Pegasus, they claimed no responsibility and directed me to the car rental company’s contact number. Upon calling, I was told there was no reservation under my name since the confirmation never went through.
I was then advised to email the third-party international car rental company, which I did to cancel the reservation. It has now been five days, and I am still waiting for my refund. This lack of accountability from Pegasus is extremely frustrating. I demand an immediate resolution and a full refund of my payment. Customers should not be left in such a situation without proper support.
On July 1st, 2025, I traveled to Cyprus with Pegasus Airlines and rented a car through the Pegasus app by selecting Cyprus Airport as the pick-up location under the “Additional Services” section. I chose one of the several companies they offered and made a five-day reservation. However, when I arriv...
I reserved a rental car through the Pegasus Airlines mobile app using Car Trawler, but when I got at the airport, I was unable to contact the rental business, Right Cars. Pegasus Airlines said they could only offer me an email address and left me stranded in the airport. Car Trawler customer care al...
In September 2024, I purchased flight tickets from Pegasus with travel insurance, expecting peace of mind in case any changes or cancellations were needed. Unfortunately, when I had to cancel the flights, I did not receive a full refund—even though the tickets were insured. I called Pegasus custome...
I am frustrated with Pegasus Airlines. This is the fifth time I’ve purchased tickets, paid for them, and had the tickets canceled without receiving a refund. I called customer service, but they always tell me, "We’ll get back to you," and end the conversation without resolving anything. I booked a ...
On January 29, 2025, my flight from Izmir to Lisbon with Pegasus Airlines was suddenly canceled. They rescheduled the flight for January 30, but by then, my hotel reservations were already booked based on the original flight date, leaving me stranded and financially impacted. I tried to contact Peg...
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