Cartier Love Wedding Band Resizing Takes Three Months
In July 2025, I purchased a Cartier Love wedding band from the Cartier store at Emaar AVM. Due to losing weight, I returned to the store in June 2026 and requested that my wedding band be resized to a smaller size. At the time of purchase, I had specifically been told that resizing the ring would be straightforward and would not cause any problems.
However, when I returned to the store, I learned that the process was completely different from what had been explained to me at the time of purchase. I was informed that the resizing could not be performed at the store, that my wedding band would have to be sent abroad, and that the process would take approximately three months. As someone who had recently gotten married, being without my wedding band for three months was extremely upsetting both emotionally and in my daily life. Furthermore, I was kept waiting at the store for hours, and Cartier did not offer any solution or accommodation to alleviate the inconvenience I was experiencing.
I was never informed at the time of purchase that I could be without my wedding band for such a long period, that the product would have to be sent abroad, or that the resizing process could take this much time. The contrast between the level of attention I received during the sales process and the lack of support afterward has been extremely disappointing.
As someone who recently got married, I request that the inconvenience I have experienced be taken seriously, that the resizing process be completed as quickly as possible, and that Cartier provide me with an appropriate form of compensation for this negative experience.
