I recently purchased two pairs of Cartier sunglasses, complete with invoices and transactions processed, expecting a smooth experience. Just as they were about to be gift-wrapped, we were informed that there were no boxes available for the sunglasses. After nearly an hour of waiting, we found out that the boxes meant for our items had been given to someone else, both of them. Frustrated, we canceled the purchase. Despite our long wait and the clear oversight on their part, not a single manager or responsible employee came to apologize or address the issue. It was disheartening to see such indifference from a luxury brand like Cartier. The sales associate simply remarked, “How could this happen?” A disappointing experience overall. Cartier, please address this lack of accountability and customer care.
I purchased an expensive ring from Cartier, trusting in the brand's reputation and value retention. However, I’ve now discovered that I can’t resell the ring at even a fraction of what I paid—it’s practically worthless on the resale market. I’m deeply disappointed, especially as Cartier won’t even c...
On October 8, 2023, I sent my Cartier watch to their store for repairs, expecting a professional experience. Now, it’s been a full eight months, and I still haven’t received my watch back. Each time I call, I struggle to get any clear or helpful information, and the staff seem indifferent, even resp...
During previous flights, my daughter purchased a bracelet from the Cartier store at Istanbul Airport. An employee, Mr. E**, provided outstanding service, even giving us replacement strings from the stockroom and advising we could get the strings changed at any Cartier location. He went above and bey...
Today, I visited the Cartier boutique at the Mandarin Hotel in Bodrum to purchase a watch I had reserved through customer service. Upon arrival, I was treated poorly by the staff, who rudely informed me that I couldn’t use my spouse’s credit card—even though we’ve used this card worldwide without is...
On May 23, 2024, I purchased a Cartier American Tank watch in Nice, France. I returned the item via registered Deutsche Post on June 14, 2024, with customs approval in Stuttgart, Germany. Cartier confirmed receipt of my return documents, and I was told that my refund would be processed within 7 busi...
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