About 15 days ago, I sent my Samsonite Black Label suitcase for repair through the Samsonite store at Capacity Mall because one of its wheels had broken. This model is a limited-edition item sold in the United States and comes with a lifetime warranty.
However, despite being a warranty-covered repair, my suitcase was returned to me with a used and broken wheel installed. Since I found this completely unacceptable, I returned the product again for proper servicing.
Throughout this process, I was able to communicate only with the store staff and received no additional assistance or follow-up from Samsonite.
My expectation is that my suitcase be repaired properly, with a new and undamaged wheel installed, and then returned to me in full working condition.
I do not accept this level of negligence toward a premium product under lifetime warranty, and I request that my issue be resolved urgently.
I purchased a suitcase from the Samsonite store at Capacity Mall and wanted to exchange it for a different model two weeks later due to discomfort in use. They initially called us to the store for the exchange, but upon arrival, they took pictures and sent us away. The next day, they rejected the ex...
About 3–4 years ago, I received a Samsonite cabin-size suitcase as a gift. During a trip about 3 months ago, one of its wheels fell off. I reported the issue to the Samsonite store at Ankara 365 Mall and delivered the suitcase to them about 1–2 months ago. The store staff told me they would contact ...
In 2016, I purchased a Samsonite suitcase in the United States, which came with a 10-year international warranty. About 15 days ago, I submitted it for service at the Desa Vadi Istanbul Mall branch (tracking number: 250609) because both the wheels and handle broke. I requested a repair under warrant...
On July 7, 2025, I purchased a Samsonite SKJ3-005 Respark Spinner (Ozone Black) cabin-size suitcase from the Izmir Optimum store. I only used it twice, and on the second trip I noticed that the wheels stopped turning properly. Looking back, I suspect the problem may have existed from the beginning b...
About one month ago, I brought my American Tourister suitcase to the Samsonite store in İzmir İstinyePark because the pull handle mechanism was broken. Even though the product was not under warranty, I agreed to have it repaired at my own expense and left the suitcase with the store. At that time, I...
Comments