I purchased a Samsonite bag with the promise of quality and strong after-sales service, paying a premium price. However, the straps on the bag are so slippery that they don’t stay on my shoulder, making it impossible to use. After spending more on this bag than I would on a suitcase, I expected much better. I reached out to the company, but they provided no solution to this issue. If even the most trusted brands like Samsonite fail to stand behind their products, what’s left for customers? This experience has been disappointing, and I hope Samsonite takes responsibility and offers a fix for this problem.
I purchased a Samsonite shoulder bag from the Hilltown store. I did not use the bag at all during the winter and only started using it this summer. However, about one month ago, I noticed that the strap began to peel and the leather started to flake off. Yesterday, I took the bag to the IstinyePark...
On August 17, 2024, I purchased a Samsonite post bag, but the strap showed significant wear after only a short period of use. I returned it to the store on November 10, 2024, requesting an inspection. However, the store claimed it was due to "user error" and told me to collect the bag a month later....
I bought a bag from a well-known high-end brand from Beymen at a high price, but they did not send the bag's strap. I contacted customer service multiple times, provided all the necessary details, and even shared my order information. Each time, I was either ignored or told that the issue was being ...
I purchased my Samsonite Spectrolite 3.0 backpack about three years ago. Only two months after purchase, the leather parts of the bag started peeling, and this problem has continued for almost three years. Because I trusted the Samsonite brand, I did not send the bag to service while it was still un...
I am writing to express my dissatisfaction with a laptop backpack that I purchased on June 9th, 2024. Unfortunately, the strap of the bag broke within just two weeks of use, which is clearly indicative of a production failure. When I reached out to your customer service team, I was informed that it ...
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