This was my first international flight, and I wanted to travel with a high-quality suitcase, so I chose the Benetton brand and purchased a three-piece luggage set. However, when I retrieved my suitcase after the return flight, I noticed that one of the wheels was broken. I’m extremely disappointed, as I expected better durability from such a reputable brand. I’m requesting Benetton’s assistance in resolving this issue as soon as possible. I chose this brand for its quality, and now I expect them to stand behind their product and provide a solution for the damaged luggage.
I’ve flown many times, but this is the first time I’ve experienced receiving my checked suitcase without its wheels. It’s clear that the baggage handlers carelessly threw my brand-new suitcase, damaging it. It’s frustrating to see that there seems to be no respect for personal belongings anymore. Wh...
I traveled to Antalya with Pegasus Airlines, and unfortunately, they damaged the wheel of my suitcase. I have submitted a report (10934808) along with all the required documents and the invoice. Now, I'm supposed to take my Benetton suitcase, which is currently valued at around ₺4000, to a shoe repa...
On September 23, shortly after my flight from Ercan to Sabiha Gökçen, I discovered that the wheel of my brand-new Benetton suitcase had been broken. I noticed the damage while loading the luggage into my car, after it had been transported with the airport’s baggage cart. I immediately reported the i...
I purchased a Benetton baby care bag, and within just 6-7 months, it started falling apart. It’s been a year since I bought it, and now the zipper seams are coming undone, and the zipper pulls have all broken. I didn’t expect such poor quality from a brand like Benetton. I reached out to the store w...
Yesterday, I traveled on Azal flight J278 from Istanbul to Baku. Upon collecting my luggage, I noticed that one of the wheels was broken. A report was filed with the appropriate authority, and I was given an email address and phone number for follow-up. When I reached out, I was informed that the is...
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