Canon Pixma G3430 Warranty Process Left Me Waiting For Months

I purchased a Canon Pixma G3430 printer on February 17, 2025. Only a few months after buying the product, around November 20, 2025, the printer started developing a mechanical malfunction.

At first, I was instructed over the phone and through messages to install a software application, and I was told that this would solve the issue. However, since the problem was clearly mechanical, I was never convinced this would work. Even so, I repeatedly followed the instructions and then had to explain multiple times to Canon that the issue still continued and had not been resolved.

Afterward, I was told that I needed to take the printer to Teknoser technical service. On December 24, 2025, I delivered the printer to Teknoser for inspection.

Following their examination, I was informed that the printer was defective and that a refund or replacement should be provided. Since I did not want to experience the same issues again with the same product model, I specifically stated that I wanted a full refund instead of a replacement.

For approximately one month, the defective product has remained at the service center, and neither Canon nor Teknoser has taken any clear action regarding the process. My office work has been disrupted significantly because I have been unable to use the printer, causing serious inconvenience and business interruption.

At Teknoser, it is unclear who is actually responsible for handling the case. Whenever I call, I receive responses such as “I do not have access to the screen system right now, so I cannot check.” When I contact Canon customer service, I constantly face extremely long waiting times and still receive no concrete solution.

In this process, which is registered under service document number 1159349, I have been victimized for nearly two months because Canon and the authorized service center Teknoser have neither repaired the defective product nor completed the refund process, despite officially acknowledging that the printer is faulty.

I request that the refund for my defective printer be processed immediately and that the inconvenience and losses I have experienced throughout this process be resolved as soon as possible.