Unauthorized Cambly Subscription Renewal Charged to My Card

Harun · 2024-01-27T02:13:14+03:00

Hello, Cambly has renewed my subscription without my consent through the company I worked for last year and with the company email. Despite never using my account last year, €902.39 was withdrawn from my credit card without my permission. Since I left the company I worked for last year, I no longer have access to the company email or the Cambly account. Therefore, it should have been checked whether this account was active before the renewal. This action is completely unethical, and I demand that the inaccessible account be closed and the amount charged to my credit card be refunded.

Harun

Additionally, I also spoke with Enpara and questioned how a 30,000 lira payment could be made from my credit card without applying 3D Secure and without any prior notification. They told me that this infrastructure does not exist for credit cards, which caused me great disappointment. How can such a feature, which would protect your customer, not be part of your infrastructure? I canceled my bank card and disputed the payment. However, they informed me that this process would take between 40 and 200 days to resolve. So, until this process is concluded, if Cambly does not refund the amount they charged, I will need to make the payment to my credit card, and additionally, to avoid any interest penalties. In any case, I am the victim here. I am complaining about both Cambly and Enpara for making me go through this bad experience, and I want them to resolve this situation as soon as possible.

Cambly

Hello, We responded to your request, which you created through our Help Page, within 1 business day to assist you with the issue you are experiencing. There is no subscription associated with the email address you contacted us with. Therefore, we requested some verification steps via email and are waiting for your response to proceed with your transactions. Rest assured that we will provide you with the necessary support. Staying in touch with us via email through your support request will ensure you receive faster assistance. Best regards, The Cambly Team

Cambly

Hello, We are happy that this issue has been resolved! We responded to the user who contacted us through our Help Page within 1 business day. We provided information about the special renewal advantage for their account and resolved their request. Our subscriptions have a renewal feature. Our users can enable or disable this feature from the Account Settings page. A few days before the renewal, we still send a reminder email about the subscription renewal. If our users have any questions about benefiting from this advantage, we assist them according to their requests. If you have any questions before making a payment, you can reach us through our Help Page. Best regards, The Cambly Team

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