I purchased thermal tights from Calzedonia's Zorlu store on November 12, 2024. When I wore them this week for the first time—just for about two hours—they became deformed, with elastic threads popping out everywhere. I discarded the paper receipt, assuming no issues would arise. However, I have the digital slip showing the purchase date and time.
Today, I visited the Nişantaşı store to request an inspection. They told me Zorlu could handle it and even confirmed this with Zorlu over the phone. I made the trip, only to be told by the Zorlu staff that they couldn’t assist without the paper receipt, despite having the digital slip. They dismissed my issue rudely, claiming it wasn’t their problem and told me to "complain wherever I want."
Why am I required to keep paper receipts when they can issue e-invoices? The lack of professionalism, combined with poor customer support, is unacceptable. I will escalate this matter to the Consumer Arbitration Committee. Calzedonia needs to treat its customers respectfully and stand behind its products.
On October 23, 2024, I purchased two pairs of Art. LICO31 col. 019 Nero stockings from the Calzedonia store in Istanbul, spending ₺2,501.50. Shockingly, one pair tore while pulling it over my ankle, and the other ripped at the top after just one wear, rendering both unusable. I reported the issue to...
I purchased a pair of socks from Calzedonia at Zorlu Center for ₺900, trusting in the quality of their "Italian assurance." However, after wearing them just once, they became deformed. I went back to the store to request an exchange, but they insisted on a receipt. Who keeps receipts for socks purch...
Calzedonia is another brand that I deeply regret purchasing. I've been thoroughly disappointed in every aspect. Neither the store nor the customer service provided any assistance. I submitted my tights for inspection on 21.12.2023, claiming that these highly durable tights had worn out even with cor...
On March 30, 2024, I purchased two bikinis totaling ₺5278 from the Calzedonia Suadiye store. I bought them specifically for an international vacation, but despite being purchased months ago, they were only used twice. One of the bikini tops, listed on their site here, tore at the strap connection po...
I purchased a bikini from Calzedonia for the first time this summer, but I regretted it. It fell apart after just 10 days of wearing it. I returned to the store where I bought it (Capacity Mall/Istanbul/Turkey), but even there, they didn't apologize for the poor quality of the bikinis, and they refu...
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