On October 23, 2024, I purchased two pairs of Art. LICO31 col. 019 Nero stockings from the Calzedonia store in Istanbul, spending ₺2,501.50. Shockingly, one pair tore while pulling it over my ankle, and the other ripped at the top after just one wear, rendering both unusable. I reported the issue to the Bağdat Caddesi store on November 23, 2024, but they refused to assist without the original receipt, despite digital advancements that make tracking purchases easy.
Who keeps physical receipts for a month? Many customers, like myself, buy products in bulk during sales and use them later. Am I expected to keep receipts for a year?
Even though my phone number is in their system and my purchase can be easily verified, they insisted on a receipt, demonstrating a lack of focus on customer satisfaction. This situation has left me questioning the product's quality and the brand's reliability. For a product priced at ₺849, I expected durability and a better customer experience.
I have attached screenshots from my bank confirming the transaction. I demand an exchange or refund for the defective products and urge Calzedonia to reconsider its outdated policies.
I purchased thermal tights from Calzedonia's Zorlu store on November 12, 2024. When I wore them this week for the first time—just for about two hours—they became deformed, with elastic threads popping out everywhere. I discarded the paper receipt, assuming no issues would arise. However, I have the ...
I purchased a pair of socks from Calzedonia at Zorlu Center for ₺900, trusting in the quality of their "Italian assurance." However, after wearing them just once, they became deformed. I went back to the store to request an exchange, but they insisted on a receipt. Who keeps receipts for socks purch...
On March 30, 2024, I purchased two bikinis totaling ₺5278 from the Calzedonia Suadiye store. I bought them specifically for an international vacation, but despite being purchased months ago, they were only used twice. One of the bikini tops, listed on their site here, tore at the strap connection po...
I purchased a pair of Calzedonia stockings for ₺875 after being assured by the salesperson that a small size would fit me. When I tried them at home, I realized they were far too tight—even one leg couldn’t fit. I returned the item to the Erenköy store, and it was sent for inspection, but my request...
Calzedonia is another brand that I deeply regret purchasing. I've been thoroughly disappointed in every aspect. Neither the store nor the customer service provided any assistance. I submitted my tights for inspection on 21.12.2023, claiming that these highly durable tights had worn out even with cor...
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