Calzedonia Charged First Installment but Failed to Create My Swimsuit Order
On August 5, I purchased a swimsuit from Calzedonia and completed the payment via Iyzico in 2 installments, totaling 3,954.21 TRY. Although the payment was successfully processed, no order appears under my name on Calzedonia's platform, leaving me unable to access order details or any information regarding the product.
Thinking there might be an issue with my address and contact information, I first updated my address on Calzedonia, and then contacted the Iyzico support team. Iyzico support instructed me to update my email address and phone number. Following this direction, I performed the necessary updates; nevertheless, I am still unable to access my account or the transaction in question, and my order remains invisible.
Even though I called Calzedonia by phone throughout the entire day, I encountered no actual representative beyond the "you are in queue" automated message, and my call was never answered. Although the first installment has already been charged to my credit card, both the money paid and the product itself remain in limbo due to the lack of an order record.
I demand that my paid swimsuit order be made visible in the system urgently, that access to my order details be provided, and that this grievance be rectified. If necessary, I request a full refund of the payment and that a written update regarding the process be issued to me.
