On November 5, I made a payment via Iyzico to take advantage of a Clinique promotion. The payment was processed late at night, but when I checked my Clinique account the next morning, the order was missing. Upon contacting customer service, I was told the order wasn’t created and that the payment was refunded. On November 7, I attempted to order again through Iyzico, but once more, no order was created. Assuming the issue was with Iyzico, I contacted them, and they insisted the November 7 order was processed. However, Clinique couldn’t locate this order in their system. I eventually bypassed Iyzico and successfully placed the order using my card directly, receiving the products.
Despite repeated attempts to resolve this with both Clinique and Iyzico, the ₺4422 from the November 7 failed transaction has still not been refunded. Clinique claims it’s Iyzico’s responsibility, while Iyzico insists the order was processed. I’ve spent over 20 days trying to resolve this issue, wasting valuable time. My credit card statement is due, and I shouldn’t have to pay for a product I didn’t receive. I demand an immediate refund via IBAN transfer and for both parties to resolve this internally without further delay.
On December 21, 2024, I made a purchase worth ₺4830 on Clinique Türkiye and paid through Iyzico. However, my order is not visible in the "My Orders" section on their website. Despite the payment being immediately deducted from my card, there is no record of my purchase in their system. This lack of...
On November 7, I placed an order from Clinique (order number 6712537820) worth 4065₺, which was shipped via Kolay Gelsin. Despite not receiving the package, I got a message on November 11 stating, "Your package has been delivered to S… Ü… (me)." However, I was out of the country on that date and cou...
I recently placed an order through Estée Lauder’s official website and made the payment using Iyzico. While the payment was successfully deducted from my account, no order appears under my account on their site. There is no order number, no confirmation email—absolutely nothing to prove the transact...
On September 8, 2024, I made a purchase worth 1,965 TL on the Clinique website. Although the amount was deducted from my card, the order was never created. When I contacted customer service, they assured me a refund would be processed. However, it’s been over 10 days, and my bank confirmed that no r...
I have been trying to make a purchase on the Clinique website, but no matter what I do, the order won’t go through. I’ve tried various products in different combinations, using Safari, Google, Yandex, on both my phone and tablet, even my computer. Despite all these attempts, the checkout process kee...
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