On January 15, 2025, I purchased a brand-new BYD Dolphin. However, from day one, I noticed problems with the heating system and contacted the dealership. Their response? "Take it to a nearby service center."
By January 25, 2025, the car stopped accelerating properly and was undrivable. I took it to the service center on January 27, and they told me the radiator was damaged. However, I have never had an accident, impact, or collision—this issue was clearly there from the start.
Instead of fixing the issue under warranty, they refused to replace the vehicle and demanded over ₺30,000 for a radiator replacement! My car is only 10 days old and has just 850 km, yet they expect me to pay for a factory defect.
The dealership’s attitude is aggressive and dismissive. BYD is already selling cars at high prices, and now they’re forcing customers to pay for manufacturing defects. They act this way because they know legal action takes time, so they’re completely unbothered.
BYD, fix this immediately! I demand a full repair at no cost or a replacement vehicle. Has anyone else faced this? This is unacceptable!
I purchased my BYD Dolphin on January 29, 2025, and on the very first day, I discovered that the air conditioning didn’t work when I tried to turn it on for heating. I took the car to the service center, only to find that the technicians had no idea how to fix it. They told me they reported the iss...
On December 13, 2024, I purchased a BYD Dolphin electric vehicle for my wife. While driving back to Bursa, I had the unfortunate experience of discovering that the heating system didn’t work. By December 16, 2024, I had to bring the car back to the service center wrapped in blankets because it was ...
I purchased my BYD vehicle on May 24, 2025, and after using it for only about 20 days, the air conditioning stopped cooling properly. I took it to the Elazığ Elpa BYD service center, where the staff were polite and did their best. They delivered the car back to me after inspection. However, just 15...
On May 26, 2025, I purchased a brand-new BYD Otto 3. The excitement quickly turned into frustration when I noticed a dent on the front passenger door almost immediately. I informed the dealership, and instead of taking accountability, they redirected me to a dent repair center. When I visited the r...
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