For about a year, six days a week, we have been placing almost hourly orders from Burger King, and there are constant mistakes with our orders. The motorcycle couriers delivering them have even gotten used to the situation, often saying, “Check, your order might be wrong again.” My staff and I are fed up that every second order is only correct. We are experiencing very serious problems with this branch. Despite repeatedly explaining the situation to the restaurant managers and staff, nothing has changed. Even though the mistakes are on your staff’s part, whenever we visit the branch to speak with the responsible person about an issue, the shift managers almost defend themselves instead of apologizing. Additionally, the indifferent and careless behavior of the employees toward customers has become unbearable. Despite contacting the branch and customer service multiple times about these problems, there has been no attention or solution provided. We want our orders to be corrected and customer satisfaction to be valued. I expect a response from the authorized and responsible persons at Burger King.
Since September 11, I have been dealing with a problem regarding my Burger King store order, and it still hasn’t been resolved. This is not the first time I’ve faced similar issues. After I submitted my complaint, the head office contacted me, collected information, and assured me that I would recei...
I ordered from Burger King but realized I had entered the wrong address, so I canceled the order immediately and placed a new one with the correct address. Despite the cancellation, within just one minute, two separate couriers showed up—one delivering the canceled order and the other bringing the n...
I placed an order from Burger King, and once again my order arrived incomplete. Just a week ago, a representative had called me about a similar issue and assured me that it would not happen again. Yet here I am facing the exact same problem. I ordered two economic menus and clearly specified in the...
Over the past month, I have placed four delivery orders online from the Burger King branch in Kemer, Antalya, and every single time, the food arrived cold. My most recent order (#10613296111) had the same issue, even though I paid 350 in total. I honestly believe that your branch’s decline in perfo...
Here we go again—another messed-up delivery from Burger King. I ordered a 1-liter regular Coca-Cola, and once again, they sent Coke Light. This isn't the first time; it's happened so many times I’ve lost count. It’s unacceptable for a global fast food chain to repeatedly make the same mistake with s...
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