Burger King Staff Failed to Protect My Child From Harassment in the Restaurant

On Wednesday, November 20, 2024, I experienced a bizarre incident at the Bahçeşehir 3rd Avenue Burger King restaurant, where I regularly wait for my 13-year-old child after school and ensure they have lunch four days a week. During weekday lunchtimes, the restaurant is usually filled with students. That day, I arrived a bit late, and one of the kids loitering in the area, who often asks people for money or food, verbally harassed my child and their friends. The kids responded verbally to defend themselves. I've seen these types of individuals harassing customers and staff before, even heard of them showing a knife to a woman customer. Knowing this, I escort my child to protect them. The restaurant manager and staff need to be vigilant and monitor who comes in and for what purpose. When I arrived, the manager was scolding the children who came to eat instead of protecting them. I calmly warned him, explaining that this is not a soup kitchen or charity center, and we, as customers, are not philanthropists coming here to do good deeds by eating burgers. This is a place that provides food and drink services in exchange for payment, and we are here as paying customers. There is no need to dramatize the situation. Other diners also got involved and supported me, as they had witnessed the incident from the beginning. No one is asking the staff to physically fight these individuals, and we understand if they are afraid. However, they can call the police to handle such situations. In the end, we left without eating and will not return. However, due to employees who do not fully understand their responsibilities, incidents like injuries to children or customers could happen in the future. Such individuals could also intimidate staff into making other demands. I called the headquarters to file a complaint and am writing here to highlight the importance of this issue.