On 25/09/2024, I contacted the technical service of Kadıköy Major Appliance and Electronics due to a capacitor failure in my Samsung dishwasher. The technician who came only replaced the capacitor and charged me ₺3,200, which included the service fee. After doing some market research, I discovered that this price was significantly above the average. This company is engaging in price gouging and taking advantage of consumers. When I tried to reach out to the company, I couldn't get a satisfactory explanation. To safeguard my consumer rights, I have filed an official complaint with the Ministry of Trade. My advice to other consumers: always get quotes from multiple services before proceeding. If you face price exploitation, report it to the Ministry of Trade without hesitation. Company name: Kadıköy Major Appliance and Electronics.
The home appliances that I ordered on July 14, 2021, were installed on August 11, 2021. The contract and representatives made it clear that the warranty would begin on the day of installation. We have dated video footage and messages confirming the installation date, but they say it's invalid and ac...
I’m beyond frustrated with the Samsung dryer I purchased at the end of 2021. It first broke down in 2023, and despite filing a complaint back then, no real solution was ever offered. Now, as of late May 2025, the dryer has completely stopped functioning—it no longer dries clothes at all. I submitted...
The Samsung refrigerator, oven, and vacuum cleaner we bought broke down, so we called for service. The technician said that a part in the refrigerator was faulty and the repair would be charged since the warranty had expired. They took ₺3,000, replaced the part, and did not provide a receipt or invo...
My Samsung dishwasher, which I’ve been using for four years, suddenly displayed the 'hc' warning. According to Samsung's website, this warning indicates a "heater or thermostat failure" and suggests restarting the machine. On my first attempt, the dishwasher worked normally, but the second time, the...
My Samsung refrigerator stopped working due to a flaw in the assembly process. The official Samsung Service Center has identified a manufacturing defect. After receiving the defect reports, the refrigerator was deemed "irreparable" (despite my payment of the service fee). As well as supposedly being...
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