Samsung Service Overcharged Me for a Simple Capacitor Replacement
On 25/09/2024, I contacted the technical service of Kadıköy Major Appliance and Electronics due to a capacitor failure in my Samsung dishwasher. The technician who came only replaced the capacitor and charged me ₺3,200, which included the service fee. After doing some market research, I discovered that this price was significantly above the average. This company is engaging in price gouging and taking advantage of consumers. When I tried to reach out to the company, I couldn't get a satisfactory explanation. To safeguard my consumer rights, I have filed an official complaint with the Ministry of Trade. My advice to other consumers: always get quotes from multiple services before proceeding. If you face price exploitation, report it to the Ministry of Trade without hesitation. Company name: Kadıköy Major Appliance and Electronics.
Dear Customer, Thank you for contacting us. We kindly ask you to provide us with your name, surname, and contact information so that our solution center can get in touch with you. Best regards, Samsung Electronics Turkey
All my contact information is available in the system.
Dear Customer, You can share your phone number and full name in the reply section so that we can contact you. Our solution center will reach out to you shortly. Best regards, Samsung Electronics Turkey
All my contact information is available in the system. Why should I explicitly share my contact details?
Dear Customer, You can share your phone number and full name in the reply section so that we can contact you. Our solution center will reach out to you shortly. Best regards, Samsung Electronics Turkey
Sinan Sarıtaş
Dear Customer, You can share your phone number and full name in the reply section so that we can contact you. Our solution center will reach out to you shortly. Best regards, Samsung Electronics Turkey
Dear customer, We were unable to reach you because you did not share your contact information. Best regards, Samsung Electronics Turkey
