I have a Bosch water heater, and the tank is leaking. Even though the warranty is still valid, Bosch representatives are saying they can replace it with a new one. However, they mentioned that it will cost 4500 ₺ because there is no grounding at the connection point. Of course, I can't agree with this explanation because the tank leak has nothing to do with grounding. Other service representatives have confirmed this. So, apparently, the tank is leaking. They say it could be because of pressure or a faulty product. In the building, they didn't install a grounding system because it's old. The kitchen has Bosch appliances that have been used for over 10 years without any issues. They gave me a call and offered to help me out in a professional manner, saying, "we'll cover half the cost of the device." This feels weird and doesn't make sense. Bosch isn't keeping up with their warranty responsibilities. I don't have any expectations, but I just want to give a heads up to anyone thinking about buying from Bosch. I'm disappointed as a loyal Bosch customer. I plan on reaching out to consumer arbitration.
I use a Bosch dishwasher, on December 25, 2021, I had an issue with my water heating and rang the tech support. They swapped out the heating pump. like, after 5-6 months, the same issue popped up again. This time, they replaced the same part for free 'cause of the warranty, it's been almost a year a...
I've been using my Bosch dishwasher for about 2.5 years, and recently it started experiencing electric leakage. I immediately contacted Bosch customer service to register a service request. Today, I received a phone call from the service representative. Without even inspecting the appliance, the per...
I purchased a Bosch washing machine around 8-9 months ago, and now it's leaking water from the door. When I called the service, they told me that the rubber seal was ripped, and it's not covered by the warranty, so I have to pay 850 TL. I reached out to customer service and even talked to the people...
I purchased a Bosch dishwasher in 2019 with a 5-year warranty, and now it’s showing an E09 error. I’ve always trusted Bosch and even extended the warranties for all my appliances, paying as much as the cost of a washing machine for the extensions. Last year, I even added a Bosch dryer to my collecti...
Hello, my name is Y*** D****. In December 2022, I bought all of my household appliances from the Bosch store, which was labeled as a global Bosch brand. However, since I purchased them, the dishwasher has begun to rust the dishes. I made contact with the authorized service. They contacted me prior t...
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