I own a Bosch BCH65RT25K/02 cordless stick vacuum, which I initially brought to the Bergama, İzmir service center because the battery started failing in less than a year. From the start, I reported this problem to the authorized service multiple times, but they never replaced the battery while my warranty was still valid. Instead, they let time pass until the warranty expired, and only then told me that a replacement would require a very high fee (Receipt No: 115020685).
I also contacted Bosch customer service several times, but their response was the same: since the warranty period has now expired, they cannot help. This answer is unacceptable because the problem was first reported while the warranty was still active. The failure is clearly a chronic issue with this model’s battery, and I have been left without a usable vacuum for nearly 7 years.
A premium brand like Bosch should not ignore long-standing customer complaints in this way. I believe my case deserves to be reviewed fairly, and I am requesting that the battery be replaced free of charge under warranty, given the repeated failures and the fact that I initially sought service within the warranty period.
I have been using the Bosch BBS712A cordless stick vacuum with 2 batteries since around August 25, 2025. From the very beginning, both batteries have had the same problem: they drain extremely quickly, making it impossible to use the vacuum properly. Because of this, I took the product to the Media...
I bought a Bosch Unlimited 7 XXL cordless vacuum from a Bosch dealer about two years ago. For the past month, the vacuum has become almost unusable. Even after a full charge, it shuts off immediately when I try to use it, as if the battery is not holding any power. On top of that, the suction power ...
I bought an 18V/5.0Ah replacement battery for my Bosch cordless vacuum from Bosch Home Appliances two years ago (the current price is ₺5,000). Since it was a spare, we charged and used it occasionally to preserve its lifespan. However, in the past few days, it suddenly stopped working and wouldn't c...
The Bosch Unlimited 7 cordless vacuum cleaner keeps stopping and shutting off. I removed the accessories and dust container, but the issue persisted. I also replaced the charger, yet the problem continued. Since only the motor remained as a possible cause, I called Bosch authorized service center, t...
Comments