I have been using my Bosch dishwasher for 18 months, and now I have noticed rust forming on the wire of the upper rack. When I contacted customer service, they said they would inspect it but requested an extra service fee just to check the issue.
Later, when I offered to send photos instead, they agreed. After 7 days of reviewing the images, they claimed it was due to user error. I am baffled—how could I have caused the rack to rust? All I do is place glasses on it. What exactly could I have done to damage a supposedly high-quality dishwasher rack?
Their response was a flat-out refusal to help, and when I mentioned filing a complaint, they simply said, "You will hear from us again." Is this Bosch's idea of customer service? Am I expected to take this to the Consumer Arbitration Board just to get a resolution?
I also own Dyson products, and when one of their brush heads broke (also due to "user error"), they replaced it completely free of charge. Meanwhile, Bosch, with an ongoing warranty, refuses to offer any meaningful support.
I regret trusting Bosch for all my household appliances. Their customer service is completely inadequate, and I would not recommend them to anyone based on this experience. My Bosch case number: 3007028. I demand a proper resolution!
The cutlery basket of my Bosch dishwasher has started to rust. When I spoke with Bosch customer service, they said they could not assist because the warranty had expired, but that they could offer help for a fee if I wished. I genuinely wonder how the rusting of a cutlery basket could be considered ...
I have been experiencing a rusting problem on the rack wires of my Bosch SMS43D12 dishwasher for about a year. I have only used the Finish brand detergents recommended by Bosch and have taken good care of the machine, yet the wires have started to rust. While my friend’s 25-year-old dishwasher from ...
Trusting in Bosch's reputation and quality, I purchased an Inox series dishwasher and double-door refrigerator two years ago. However, before the two-year mark, rust started to appear on the front panels of both appliances. I contacted the Iskenderun service center, which promptly responded, came th...
I purchased a Bosch refrigerator with the freezer at the bottom. Last year, rust began to emerge on the bottom half, so I reported it, and they accepted the issue and replaced the entire door. Today, while cleaning the top door, I observed the same problem on the top. I called customer service to ge...
I purchased a Bosch stainless steel blender with a glass pitcher. It hasn't even been a year, and I noticed rust at the blade's junction. I called Bos...
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