Trusting in Bosch's reputation and quality, I purchased an Inox series dishwasher and double-door refrigerator two years ago. However, before the two-year mark, rust started to appear on the front panels of both appliances. I contacted the Iskenderun service center, which promptly responded, came the next day, and uploaded photos of the issue to their system. After not receiving any follow-up for a week, I contacted the central office again and was assured that I would receive a response. Despite this, more than a month passed with no update.
On July 19, 2024, I called the Bosch service center again to express my concerns. A service record was created, and a team visited my home the next day to conduct the same inspections and upload new photos. Today, the Iskenderun service center informed me that the central office determined it was a user error.
How can Inox series stainless steel products rust in under two years, especially in a kitchen environment, and be considered user error? This situation is completely unacceptable, and my trust in Bosch is shattered. While I currently cannot upload the photos, I will do so shortly. Bosch is no longer a name I associate with trust but with disappointment.
In 2016, I purchased a double-door Bosch Inox refrigerator, advertised as “stainless.” Recently, I noticed a rust patch about 1 cm in size on the bottom edge of the upper door—clearly visible and unacceptable for a product sold as rust-resistant. I immediately called Bosch’s customer service, and a ...
I purchased a Bosch dishwasher in 2020 and paid extra for an extended warranty through MediaMarkt. However, I recently discovered that the stainless steel (Inox) surface has started to rust. When I contacted customer service, I was shocked to learn that the warranty only covers internal noise issues...
I have been using my Bosch dishwasher for 18 months, and now I have noticed rust forming on the wire of the upper rack. When I contacted customer service, they said they would inspect it but requested an extra service fee just to check the issue. Later, when I offered to send photos instead, they a...
On February 13, 2024, my spouse and I purchased a Bosch refrigerator (Model: KGN55CIE0N), washing machine (Model: WGA142X2TR), and dishwasher (Model: SMS44DI00T) from Panalı Durable Consumer Goods Industry and Trade Inc. However, on February 16, 2024, when the authorized service personnel came for i...
I purchased a Bosch refrigerator with the freezer at the bottom. Last year, rust began to emerge on the bottom half, so I reported it, and they accepted the issue and replaced the entire door. Today, while cleaning the top door, I observed the same problem on the top. I called customer service to ge...
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