Trusting in Bosch's reputation and quality, I purchased an Inox series dishwasher and double-door refrigerator two years ago. However, before the two-year mark, rust started to appear on the front panels of both appliances. I contacted the Iskenderun service center, which promptly responded, came the next day, and uploaded photos of the issue to their system. After not receiving any follow-up for a week, I contacted the central office again and was assured that I would receive a response. Despite this, more than a month passed with no update.
On July 19, 2024, I called the Bosch service center again to express my concerns. A service record was created, and a team visited my home the next day to conduct the same inspections and upload new photos. Today, the Iskenderun service center informed me that the central office determined it was a user error.
How can Inox series stainless steel products rust in under two years, especially in a kitchen environment, and be considered user error? This situation is completely unacceptable, and my trust in Bosch is shattered. While I currently cannot upload the photos, I will do so shortly. Bosch is no longer a name I associate with trust but with disappointment.
On February 13, 2024, my spouse and I purchased a Bosch refrigerator (Model: KGN55CIE0N), washing machine (Model: WGA142X2TR), and dishwasher (Model: SMS44DI00T) from Panalı Durable Consumer Goods Industry and Trade Inc. However, on February 16, 2024, when the authorized service personnel came for i...
I purchased a Bosch refrigerator with the freezer at the bottom. Last year, rust began to emerge on the bottom half, so I reported it, and they accepted the issue and replaced the entire door. Today, while cleaning the top door, I observed the same problem on the top. I called customer service to ge...
When I bought my Bosch Inox refrigerator about two years ago, I was told to use Bosch's cleaning tool to keep the outside from rusting. They made it clear that the guarantee would not cover any rust that happened if I didn't do what they said. That's why I bought it and have only used it to clean th...
My Bosch refrigerator saga began with a scratched door upon initial delivery. Despite a replacement, the second door also bore scratches. Following a third door change, initial wear and tear on the hinge area was observed, with the plastic flaking off. This issue eventually subsided with regular use...
Our Bosch Inox refrigerator, which we've used for 3 years, started rusting on both the top and bottom doors. Strangely enough, the warranty had expired just 6 days prior. We were out of town, and when we noticed the issue upon returning, I immediately called, but they said it was out of warranty. Fi...
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