The cutlery basket of my Bosch dishwasher has started to rust. When I spoke with Bosch customer service, they said they could not assist because the warranty had expired, but that they could offer help for a fee if I wished. I genuinely wonder how the rusting of a cutlery basket could be considered a user error. I would understand if I had broken the device or caused damage to a moving part due to misuse, but in this case, the basket is simply rusted, and it is clearly a manufacturing defect. They mentioned there is a 10-year rust warranty on the body of the machine, but not on the basket, which is quite an illogical policy. I kindly request that my grievance be resolved. Additionally, I would like an investigation into why I was not contacted about extending the warranty, especially considering that others were called for this opportunity.
I purchased a Bosch stainless steel blender with a glass pitcher. It hasn't even been a year, and I noticed rust at the blade's junction. I called Bos...
Trusting in Bosch's reputation and quality, I purchased an Inox series dishwasher and double-door refrigerator two years ago. However, before the two-year mark, rust started to appear on the front panels of both appliances. I contacted the Iskenderun service center, which promptly responded, came th...
I have been experiencing a rusting problem on the rack wires of my Bosch SMS43D12 dishwasher for about a year. I have only used the Finish brand detergents recommended by Bosch and have taken good care of the machine, yet the wires have started to rust. While my friend’s 25-year-old dishwasher from ...
I purchased a Bosch refrigerator with the freezer at the bottom. Last year, rust began to emerge on the bottom half, so I reported it, and they accepted the issue and replaced the entire door. Today, while cleaning the top door, I observed the same problem on the top. I called customer service to ge...
When I bought my Bosch Inox refrigerator about two years ago, I was told to use Bosch's cleaning tool to keep the outside from rusting. They made it clear that the guarantee would not cover any rust that happened if I didn't do what they said. That's why I bought it and have only used it to clean th...
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