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Bosch Refused to Cover Rusted Basket of My Dishwasher After Warranty Ended

Bosch Refused to Cover Rusted Basket of My Dishwasher After Warranty Ended
Bosch Refused to Cover Rusted Basket of My Dishwasher After Warranty Ended
Bosch Refused to Cover Rusted Basket of My Dishwasher After Warranty Ended
Bosch Refused to Cover Rusted Basket of My Dishwasher After Warranty Ended
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April 24, 2025 9:47 PM40

The cutlery basket of my Bosch dishwasher has started to rust. When I spoke with Bosch customer service, they said they could not assist because the warranty had expired, but that they could offer help for a fee if I wished. I genuinely wonder how the rusting of a cutlery basket could be considered a user error. I would understand if I had broken the device or caused damage to a moving part due to misuse, but in this case, the basket is simply rusted, and it is clearly a manufacturing defect. They mentioned there is a 10-year rust warranty on the body of the machine, but not on the basket, which is quite an illogical policy. I kindly request that my grievance be resolved. Additionally, I would like an investigation into why I was not contacted about extending the warranty, especially considering that others were called for this opportunity.

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