I booked a car in Sarajevo through Booking.com. Upon arriving to collect the car, I was unexpectedly requested to provide a deposit of €1200, which posed a challenge as I had only budgeted for the €108 rental fee. I chose not to continue with the rental and departed, yet €108 was still deducted from my account. I was billed for a vehicle that I did not rent. I kindly request a prompt refund.
Between May 25–27, I rented a car in Sarajevo via Booking.com. When picking up the vehicle, I initially opted for the package without insurance and a €1600 deposit. However, due to insufficient credit card limit, I was told I must instead purchase an insurance package for €120 and leave a €200 depos...
For a three-day trip to Bosnia and Herzegovina, I rented a car from 387 Rentacar at Sarajevo Airport through Booking.com. I paid upfront via Booking.com, but upon arriving at the office, additional charges and insurance demands were presented. I declined the insurance, but they still took a €1200 de...
For a five-day trip to Bosnia and Herzegovina, I rented a car from the 387 Rentacar company at Sarajevo Airport through Booking.com. I made the payment through Booking, but when we arrived at the office, different fees and insurance issues emerged. To avoid the hassle of finding another car rental c...
My family and I traveled to Sarajevo on July 3, 2025, and I booked a fully covered rental car through Booking.com. When I went to pick up the car, the local rental company demanded a 1,800€ deposit on my credit card. Although my card had sufficient limit and I authorized the hold, the company repeat...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
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