I booked a car in Sarajevo through Booking.com. Upon arriving to collect the car, I was unexpectedly requested to provide a deposit of €1200, which posed a challenge as I had only budgeted for the €108 rental fee. I chose not to continue with the rental and departed, yet €108 was still deducted from my account. I was billed for a vehicle that I did not rent. I kindly request a prompt refund.
Between May 25–27, I rented a car in Sarajevo via Booking.com. When picking up the vehicle, I initially opted for the pa...ckage without insurance and a €1600 deposit. However, due to insufficient credit card limit, I was told I must instead purchase an insurance package for €120 and leave a €200 depos
For a three-day trip to Bosnia and Herzegovina, I rented a car from 387 Rentacar at Sarajevo Airport through Booking.com.... I paid upfront via Booking.com, but upon arriving at the office, additional charges and insurance demands were presented. I declined the insurance, but they still took a €1200 de
For a five-day trip to Bosnia and Herzegovina, I rented a car from the 387 Rentacar company at Sarajevo Airport through ...Booking.com. I made the payment through Booking, but when we arrived at the office, different fees and insurance issues emerged. To avoid the hassle of finding another car rental c
My family and I traveled to Sarajevo on July 3, 2025, and I booked a fully covered rental car through Booking.com. When ...I went to pick up the car, the local rental company demanded a 1,800€ deposit on my credit card. Although my card had sufficient limit and I authorized the hold, the company repeat
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picke...d up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc
