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Booking.com Stopped My Refund for Reservation 4370989932 Despite Free Cancellation

Booking.com Stopped My Refund for Reservation 4370989932 Despite Free Cancellation
Booking.com Stopped My Refund for Reservation 4370989932 Despite Free Cancellation
Şafak
Booking.com
November 4, 2024 1:01 AM152

I made a reservation on Booking.com with confirmation number 4370989932, which included a free cancellation option. After canceling, I received an email regarding the refund process. However, the app now shows a message saying, "It appears you've already received this amount, so we’ve stopped the refund process." I have not received any refund for the amount I paid. I also contacted the hotel, CIVICO475 House Chioggia, and have attached the conversation below. I’ve been unable to reach customer support on the app despite waiting for over 24 hours.

Şafak
November 6, 2024 12:28 PM

"They processed my return on November 4th."

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