5
Resolved

Booking.com Hasn’t Refunded My Canceled Reservation After 2 Months

Savaş
Booking.com
February 1, 2025 10:34 PM50
Savaş's Thank You Message
“Thank you for being solution-oriented.”

I made a hotel reservation on Booking.com with confirmation number 4716868573. Due to a flight change, I had to cancel my booking, which was eligible for a free cancellation refund. Booking.com initially stated that the refund would be processed within 30 days, but nearly two months have passed, and I still haven’t received my money.

I have sent multiple emails, but there has been no response. Additionally, their customer service phone number is unreachable, making it impossible to get an update.

This delay is unacceptable! I demand an immediate refund for my canceled booking. Booking.com must honor its refund policy and provide better customer support—this needs to be resolved now!

Savaş
April 8, 2025 11:16 PM

I reached Booking. They helped in solving the problem. It was a problem caused by the hotel. A refund was issued by Booking.

Savaş
April 8, 2025 11:18 PM

Thank you for being solution-oriented.

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