I made a reservation through Booking.com and paid directly with my card. Now they're telling me there was an error, and I either have to accept cancellation or pay an additional ₺66 per night. How is this fair? If the hotel entered the wrong price, why should I be penalized? It's their problem, not mine. I want this issue resolved, but customer service has rejected my requests.
I made a same-day reservation through Booking.com and, to confirm the details, I called the property directly. To my surprise, they told me the price listed on the site wasn’t accurate and said they would cancel my booking. Not only was this incredibly unprofessional, but I also couldn’t reach anyo...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
I booked a non-refundable two-night stay in Rome through Booking.com, paying 166 EUR in total (100 EUR for the room + 66 EUR in taxes). However, despite never requesting a cancellation, my hotel reservation was canceled, and it falsely appeared as if I had initiated the cancellation myself. To make...
My friend and I booked the same hotel separately through Booking.com, but I was charged significantly more than they were—even though we selected the same room type and dates. I double-checked the confirmation and payment details, and the price difference is real and unjustified. I’ve tried contact...
I recently made a reservation through Booking.com but realized it was incorrect almost immediately. I canceled it within minutes, expecting no charge since the cancellation was made right away. However, my credit card was still charged, and Booking.com has yet to issue a refund. Despite explaining m...
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