Booking.com claims to offer price matching. I found the same hotel at a lower price on another website and sent them both the link and screenshots as proof. Not only did they fail to apply the price match, they did not follow up on the issue at all. Even though I clearly wrote that I was requesting a price match, they responded by saying “we called you but couldn’t reach you.”
This statement is not true. There was no phone call and no message sent to me. The customer service provided was extremely inadequate, and my request was effectively ignored despite being clear and documented.
Booking.com is failing to uphold its price match guarantee, even after I provided all required screenshots showing a lower price. Each time, they come up with a different excuse to deny my request. Additionally, during phone calls, the line disconnects abruptly, and they never bother to call back. T...
I ran into a problem with Booking.com recently. I discovered a better price for my reservation on a different site, and even after going through their process and sending all the necessary screenshots, they didn’t uphold their price match guarantee. Each time I reached out, I got a new excuse for th...
Booking.com is failing to uphold its price match guarantee, despite my providing all required screenshots that show a lower price. Customer Service is a joke; they do not even bother to respond to messages in five days. They are most probably manipulating the market and deceiving customers with no s...
Between March 15–20, I booked a hotel through Booking.com for $852.82. The very next day, I noticed the exact same room with the same conditions listed on their website for $718.72. I immediately submitted a price match request through their “Price Match Guarantee” section. They called me and asked...
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
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