Booking.com Overcharged Me After Cancellation of Reservation and Didn't Refund

Abdulhamid
Abdulhamid
Booking.com
August 30, 2024 6:08 PM124

On August 2nd, I made a hotel reservation in Greece through Booking.com with my QNB Finansbank credit card, choosing an option with free reservation and cancellation. Later, I canceled the reservation. Although the payment was supposed to be 83 euros, 123 euros were charged to my credit card. When I contacted the bank to ask where the charge came from, they told me they couldn't access that information. I tried to reach the hotel through Booking.com, but I don't know how to resolve the issue or how to get my money back. Moreover, my bank can't see the authorization code or other details and can't cancel the transaction either. Confirmation number: 4811.242.619.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Even though I had to cancel the trip, I still had to pay for a Booking.com vacation that I didn't take. How can I handle this mistake in the best way?

359 Complaint

I received an invoice from Booking.com, and the charges seem to be incorrect. How can I obtain a corrected one with accurate information?

168 Complaint

Similar Complaints

I Face Unauthorized Charge on QNB Finansbank Card from Booking.com

Burcu
Burcu
Booking.com
August 15, 2025 12:35 AM18

On August 14 at 21:55, I noticed that €726 had been withdrawn from my QNB Finansbank account ending in 6480 through Book...

2

I Face Unauthorized €742 Charge from Booking.com Hotel I Never Reserved

Mesut
Mesut
Booking.com
August 12, 2025 11:18 AM72

On August 11, 2025, an unauthorized charge of €742 was made to my credit card under the name “BKG*Hotel at Booking.C Ams...