Honor Delayed My Order and Customer Service Was Rude

On October 21, 2026, I ordered an Honor Choice Kids Watch Plus for my child from Honor’s own online store, with order number 89008088. On the same day, I called Honor’s official customer service line and was clearly informed that orders placed from Monday through Thursday are shipped the same day or the next day. Despite this statement, my product was still not shipped even after several days had passed. Because of this delay, I called customer service again on Monday, October 26, 2026, at around 11:40 a.m. During this call, I only asked how much longer I would have to wait for my order to be shipped. The representative told me that the email mentioned 5 days, that they do not work on Saturdays and Sundays, and that I therefore had to wait longer. When I pointed out that the email did not mention “business day” and that this was already the fifth day, the representative responded by asking whether the day was over yet, in a harsh and argumentative tone. They raised their voice and tried to talk over me instead of providing a clear and calm explanation. As someone who has never filed a complaint before, being spoken to in this overbearing and disrespectful manner by a company’s own customer service deeply surprised and upset me. As a result of this experience and the lack of shipment, I canceled the order. I request that the status of my order and its cancellation be clearly clarified, that a full and timely refund be issued for the transaction linked to order number 89008088, and that the call recording be reviewed. Most importantly, I expect a clear and explicit apology for the inappropriate tone and attitude I was subjected to during my communication with customer service.