WePlay ID And Device Unban

I have been playing on the We Play platform on my OnePlus Nord CE3 Lite device and my game ID was permanently banned about a month ago. I received an email from your support team stating that both my account and device were permanently banned for violating community rules. In my account, some illegal coins appeared automatically without any action from me. I did not use any hacks, third‑party tools, or any unfair methods, and I clearly explained this in my email to you. Despite this, I was informed that the ban could not be removed and my account would remain permanently closed. I kindly request a detailed re‑investigation of my account and device, and I want my game ID to be unbanned if no clear proof of rule violation is found. I have invested time and effort into this account, and I believe the permanent ban is unfair in my situation. I ask you to review my case once again and provide me with a fair solution by restoring access to my account