BtcTurk Has Not Credited My 32 TRX Transfer From MEXC

I have been experiencing an issue with a cryptocurrency transfer that has not been credited to my BtcTurk account since 11:00 AM on November 12, 2026. I initiated a withdrawal of 32 TRX from the MEXC exchange to my BtcTurk account. Although the transaction appears as completed on MEXC's side, the funds have still not been credited to my BtcTurk account.

After noticing this issue, I submitted a support ticket through BtcTurk. However, for several hours, I have received nothing but generic copy-and-paste responses stating that the transaction is "under review," without any meaningful updates or concrete information.

Despite clearly explaining that this is a transfer between two cryptocurrency exchanges and that MEXC has already confirmed the transaction as completed, BtcTurk has failed to provide any clear explanation of what exactly is causing the problem or when it will be resolved.

I request that my full 32 TRX transfer be credited to my BtcTurk account promptly and without any loss. I also expect a clear and satisfactory explanation regarding the reason for this delay and the steps being taken to resolve the issue.