I had a reservation on Booking.com with confirmation number 4190968*** for December 31, 2023, to January 1, 2024. Two days before my planned arrival, I contacted them, only to be informed that the facility had closed. During my conversation with customer service, they assured me that any price difference for a new reservation would be covered, up to €309.28 compared to my original booking. Due to limited options on New Year's Eve, I made a new reservation at another hotel (confirmation no: 4007205129) and submitted the invoice to Booking.com after my stay.
They refunded me €246 but deducted €48 for breakfast, claiming it was an extra cost. The hotel, however, was advertised on Booking.com as including breakfast in the room rate. We didn't incur any additional expenses. Despite assuring me that the price difference for my new reservation, up to €309, would be covered without specifying any conditions, they failed to inform me otherwise. I request a refund of this charge, as I was left uninformed and disadvantaged until the last day.
On October 18, 2024, I made a reservation (Verification Code: 4469286772) with a free cancellation option and later canceled it. During this process, €421.60 was charged to my card. After canceling, I received an email confirmation from Booking.com stating that my cancellation was successful and the...
I booked a 2-night stay through Booking.com (confirmation number 4630087431) for March 16–18, 2025. The listing clearly stated that a €100 deposit would be refunded after the stay. But when we arrived at the hotel, they informed us that there was no such deposit policy. That was a complete shock. B...
In early November, I made a hotel reservation through Booking.com for my visa application. I had selected the option to pay at the hotel for my payment method, and the reservation could be cancelled depending on my visa status. A few days later, on November 11, 2023, a charge of €370.80 appeared on ...
Good day. I booked accommodation on Booking.com for 2 nights, from the 29th to the 31st of December 2023. Payment was made, and the confirmation number is 4050562875 with PIN 2511 at Kronen Close. Upon arriving at the property, I was disappointed to find out that this accommodation did not exist. I ...
I made a reservation in January 2024 for my trip from May 22nd to May 26th, but the host canceled my reservation without my approval due to an event in the city that raised prices. Booking.com guaranteed to cover the price difference (clearly stated in emails) and arranged a new place for me themsel...
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