I made a reservation in January 2024 for my trip from May 22nd to May 26th, but the host canceled my reservation without my approval due to an event in the city that raised prices. Booking.com guaranteed to cover the price difference (clearly stated in emails) and arranged a new place for me themselves. They asked me not to pay and to provide an invoice. I provided the invoice on the check-out date and requested my refund. Although customer representative Kurban initially approved the invoice, the refund was not processed afterwards. When I spoke with representative Zelal, she said the invoice was compliant with the rules and that the refund process had started. Later, the finance department rejected the invoice. They then asked me to request a new invoice, which I did from the host again, but they did not accept it. They asked for the invoice a third time from the host and sent him an email requesting the required form. The host got angry and finally sent the invoice as they requested. It's been a month since my stay, and now they're asking for a bank statement showing the cash payment I made. Booking.com is not refunding my money at all. (By the way, customer representative Zelal specifically mentioned that cards were not accepted where I traveled and that cash was paid.) The invoice states that cash was paid. They're not giving me my money back and are trying to blame me for the excessive increase.
I made a hotel reservation through Booking.com, but just 10 minutes later, I found the exact same room on another site for €104 less. I immediately called Booking.com customer service to cancel my reservation and rebook at the lower price. They assured me that they could match the price and that the...
On June 16, I paid 4,680.93 TL through "Booking.com" for a reservation at Saklı Doğa Çiftlik Hayatı Taş Evi for June 20-22. When we arrived at the facility on June 20, they said the room was occupied and they weren't aware of the reservation. As a result, we couldn't stay there from June 20-22 and t...
I had a reservation on Booking.com with confirmation number 4190968*** for December 31, 2023, to January 1, 2024. Two days before my planned arrival, I contacted them, only to be informed that the facility had closed. During my conversation with customer service, they assured me that any price diffe...
I'm deeply frustrated with Booking.com. We rented two apartments at Kotor Apartments Casa di Cattaro for June 28 - July 1, 2024, with free cancellation and no prepayment required. We canceled within the allowed time, and Booking confirmed the cancellation. However, the full amount was still charged ...
Over two months ago, I made a hotel reservation through Booking.com. Just one week before check-in, Booking canceled my reservation without my consent. When I contacted support, they told me that if I rebooked the same hotel at a higher price, they would refund the price difference after my stay. I...
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