Good day. I booked accommodation on Booking.com for 2 nights, from the 29th to the 31st of December 2023. Payment was made, and the confirmation number is 4050562875 with PIN 2511 at Kronen Close. Upon arriving at the property, I was disappointed to find out that this accommodation did not exist. I contacted Booking.com, who promised to cover the extra cost involved in my alternative accommodation, which I found with great difficulty, but they never did. A company like Booking.com being involved in scams is unacceptable.
I had a reservation on Booking.com with confirmation number 4190968*** for December 31, 2023, to January 1, 2024. Two days before my planned arrival, I contacted them, only to be informed that the facility had closed. During my conversation with customer service, they assured me that any price diffe...
I made a reservation via Booking.com for a stay at the Cumberland Hotel London in London for October 9–12, 2025 (PIN code: 393092, Confirmation Number: 17620157047995689974). However, due to a misunderstanding of the hotel policy, my reservation was cancelled on October 9. The hotel management said ...
I made a reservation for a hotel in Malta through Booking.com (confirmation number 4850415451). Due to changes in my plans, I canceled the reservation on November 25, 2024. While the platform shows the reservation as canceled, the refund has still not been processed back to my credit card. I truste...
On September 30, 2025, while trying to book a hotel for my Frankfurt trip through the Booking.com app, a warning appeared on the screen saying, “Payment for your previous reservation was not received.” The page displayed Booking.com logos, my reservation number, and personal details. It also showed ...
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