1

Booking.com Fails to Address Unauthorized Car Damage Charge Despite Police Report

Booking.com Fails to Address Unauthorized Car Damage Charge Despite Police Report
Booking.com Fails to Address Unauthorized Car Damage Charge Despite Police Report
Booking.com Fails to Address Unauthorized Car Damage Charge Despite Police Report
Booking.com Fails to Address Unauthorized Car Damage Charge Despite Police Report
+3
Baha
Booking.com
April 20, 2024 1:41 PM227

I just rented a car through Booking.com for pickup in Barcelona, Spain. When I got the car that night, it was vandalized. Even with a police report as evidence, the rental company still insisted on charging me a 300 euro damage fee. I was told that Booking.com will take care of the refund.

Over the past 10 days, I've made multiple attempts to get in touch with Booking.com in order to address this matter. Unfortunately, I have been unsuccessful in contacting a representative and have not received any help. I have tried multiple times to find a solution, but I haven't had any luck.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I can't reach Booking.com customer service. What other options do I have to get support?

45 Followers
12 Comment406 Complaint

I've been charged for rim damage by Booking.com, despite having comprehensive insurance. What should be my next course of action?

36 Complaint

Similar Complaints

Booking.com Rental Car Deposit Not Refunded – Demanding Resolution

Kaan
Booking.com
January 23, 2025 12:01 PM95

I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picke...

Booking.com! Refund My Money!

Awzari
Booking.com
April 14, 2025 3:24 PM79

I booked and paid for a car through the Booking.com website, but when I went to the car rental office, they told me I co...