I just rented a car through Booking.com for pickup in Barcelona, Spain. When I got the car that night, it was vandalized. Even with a police report as evidence, the rental company still insisted on charging me a 300 euro damage fee. I was told that Booking.com will take care of the refund.
Over the past 10 days, I've made multiple attempts to get in touch with Booking.com in order to address this matter. Unfortunately, I have been unsuccessful in contacting a representative and have not received any help. I have tried multiple times to find a solution, but I haven't had any luck.
For a three-day trip to Bosnia and Herzegovina, I rented a car from 387 Rentacar at Sarajevo Airport through Booking.com. I paid upfront via Booking.com, but upon arriving at the office, additional charges and insurance demands were presented. I declined the insurance, but they still took a €1200 de...
On July 7, I booked a rental car in Sarajevo through Booking.com with the company 387 Rentacar. A total of ₺9.816,25 was charged to my credit card. On July 20, I arrived at the company’s office exactly on time to collect the car, but the vehicle was never delivered. Since that day, I have contacted ...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
I rented a car through Booking.com in Sarajevo from May 25 to May 27. When I went to pick up the car, I was told that my credit card limit wasn’t sufficient, so I was required to purchase a package that included €120 insurance and a €200 deposit. I agreed and took the car. At the end of the trip, I...
I booked and paid for a car through the Booking.com website, but when I went to the car rental office, they told me I couldn’t take the car. The issue is that I already paid the full amount, and I haven’t been able to get my money back from Booking.com. I provided all the necessary documents and met...
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