Aslı is satisfied with the result
Resolved
Booking.com Fraudulent Message Led to Payment, No Response from Support
Aslı
December 22, 2024 11:28 am
34"After 1 month of correspondence and follow-up, a refund was issued."
Booking.com Data Leak and Unauthorized Transaction Suspects
Firat
November 04, 2023 8:34 am
654
I received a money request for my hotel reservation confirmation via the Booking.com mobile app. Trusting the Booking.com app, I proceeded with the transaction. However, due to a suspicious location appearing on my bank statement at that time, I suspect a possible data leak from South Africa.
Booking.com's response is as follows:
'Booking.com never requests credit card or personal information over the phone or via email. All data is collected and stored through our secure online system.' 'We would never request a bank transfer that deviates from your booking conditions.' 'We always send emails from an official Booking.com address (@booking.com), and these do not contain links to any website other than Booking.com or Villas.com.'
Despite being aware of these conditions, I accepted the incoming requests through the Booking.com mobile app, believing them to be secure.
As there was evidently a security breach in the system, I am requesting compensation for the damage incurred.
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