I am a Booking.com customer from the UK, and I am writing regarding reservation number 6864627421 and the recent “security breach” you emailed me about on 12 April. The message has caused serious concern because I have not received any clear, concrete information about what exactly has been accessed or stolen. My main question is very simple, yet it remains unanswered: have my credit or debit card details been accessed as part of this incident, or not? I find it unacceptable that this crucial information is not clearly stated anywhere in your communication or support channels. Instead of being able to speak to a real person and obtain a straightforward answer, I am being forced to deal with automated systems and AI responses, which do not address my specific concern. As a customer whose personal and payment details are stored with you, I have the right to know exactly what information has been compromised and what risks I am exposed to. I expect a clear, written statement about what data relating to my account and reservation 6864627421 has been affected, and a direct answer on whether any of my credit or debit card details have been accessed, copied, or misused. I request that Booking.com provide this information without generic templates or automated responses, and that you offer appropriate guidance and support based on the actual scope of this breach.
I have been using Booking.com and last week, while trying to make a reservation, I discovered that my account had been blocked. When I attempt to complete a booking, I receive a message asking me to contact customer service, and I am unable to proceed with my reservation. When I contacted your custo...
I am absolutely outraged and demanding immediate action from Booking.com. On June 16, 2025, a staggering ₺97,000 was charged to my credit card by Booking.com without my permission, any verification code, or a password. This unauthorized transaction is a blatant security breach and an absolute shock....
In our reservation made through Booking.com, the system clearly states “no prepayment required” and “pay at the property.” Despite this, the property where we will be staying is asking us—via Booking.com messages—to share our credit card details. For security reasons, we absolutely refuse to share a...
I am really dissatisfied with Booking.com's lack of communication over an issue with a recent visit. I submitted a complaint to resolve the issue, but all I've received are automated responses asking for the confirmation code, which I've already supplied several times. Despite giving all needed inf...
I have been locked out of my Booking account without any explanation. I’ve made only two reservations through the platform, both of which were completed without any issues. However, when I tried to log in recently, I received a message stating that my access was restricted due to "security reasons."...
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