I have been using Booking.com and last week, while trying to make a reservation, I discovered that my account had been blocked. When I attempt to complete a booking, I receive a message asking me to contact customer service, and I am unable to proceed with my reservation. When I contacted your customer service, I was informed that there is “sensitive information” on my account, but I was not given a clear or detailed explanation about what this means or why my account was blocked. This lack of transparency is causing me concern and preventing me from using your services. I kindly request a clear, detailed explanation of the reason my Booking.com account was blocked and what is meant by “sensitive information” in my case. I also expect information on what I need to do for my account to be reviewed and, if possible, reactivated so that I can continue using your platform without issues.
I have been locked out of my Booking account without any explanation. I’ve made only two reservations through the platform, both of which were completed without any issues. However, when I tried to log in recently, I received a message stating that my access was restricted due to "security reasons."...
I’ve been a loyal Booking.com user, with nearly 10 successful reservations completed through my account over time. I’ve never had any issues or policy violations, and I even reached a certain Genius level based on my consistent and problem-free activity. However, when I recently tried to log into m...
In mid-September 2025, my Booking.com account was closed without any prior warning or explanation. I have been a loyal Booking.com user for many years, with nearly 200 past reservations saved under my profile. Suddenly, I can no longer access my account, my booking history, or any of my previous tra...
Three days ago, my Booking.com account was closed without any explanation, and since then I have not received any response. Before the account was closed, I had already checked into a hotel reservation, and I had no other pending bookings. When I tried to log in, I was only given the option to subm...
I booked a reservation through Booking.com, trusting the platform due to its reputation. However, my reservation was canceled by Booking.com without my knowledge or consent. To make matters worse, they have not refunded my payment. I have tried multiple times to reach out to their customer service,...
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