On 24.05.2023 01:58, 8757,46TL (398 euro) was withdrawn from my credit card without my knowledge and information. This withdrawal was made from www.booking.com. I contacted them. One representative said he was investigating the process, another representative said there was nothing they could do. They asked me for a lot of documents and screenshots. After sending these documents, they say they cannot do anything. Why did you ask for so many documents if you cannot take any action? I don't know who to believe. I witnessed a lot of misinformation and contradictory conversations. I demand that this amount be returned to me immediately.
On August 12, 2025, at 23:49, I discovered that a hotel listed on Booking.com charged my credit card without my knowledge or consent. An amount of ₺35,770 (€726) was withdrawn from my account even though I never made a booking or authorized this payment. As the cardholder, I had absolutely nothing t...
I have never had any booking or affiliation with Booking.com, yet on my credit card, a charge of ₺24,648.91 was made without my knowledge or authorization. I immediately closed all my cards and contacted the bank to file a dispute. After that, I tried to reach Booking.com to report the fraudulent t...
On May 3, 2025, at exactly 2:28 AM, €340 (about ₺12,000) was withdrawn from my credit card by a charge labeled “BKG Hotel”—without my knowledge or authorization. I was asleep at that hour and did not initiate any transaction whatsoever. I immediately reported the unauthorized charge to my bank and t...
On May 31, 2025, two unauthorized charges of 12,841₺ and 37,765₺ were made from my Garanti Bank card by bkghotel at Booking.com without my permission or approval. Strangely, despite receiving notifications for every other transaction—even down to 1 kuruş—I never received any alerts for these large w...
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