Bne Sim Charged My Card Multiple Times After I Disabled Auto Top-Up

İlknur
BNESIM

Despite repeatedly disabling the automatic top-up feature on the eSIM line I use through Bne Sim, multiple charges were made to my card one after another within a very short period of time today. A total of approximately $7 was charged to my card without my authorization within about two minutes.

I tried to contact customer service through the app, but I was unable to receive any support or reach an authorized representative. I do not accept having multiple consecutive charges made to my card in this manner even though I had already disabled the automatic top-up feature.

I request that all amounts charged to my card be refunded immediately and that my Bne Sim account be permanently deleted.

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