I apologize for taking your time, but I've reached out because I haven't found a solution yet. I own a 2022 BMW 3.20 50th Anniversary M Package, which is still under warranty. The stitching on the steering wheel has loosened, and the outer cover has worn out. I reported the issue to Gaziantep Erenler Service. I want to thank my service advisor, Mr. Y***, who was very helpful. He reported the issue to Borusan's warranty department. When they responded, they said they would restitch the steering wheel, but the outer cover was not covered under warranty, claiming it was user-induced.
However, I insist that this is not a user-related issue. If needed, I can provide detailed photos. My father had a similar issue with his car, and his steering wheel was immediately replaced. BMW's lack of attention to customer satisfaction has genuinely disappointed me. I am seeking your valuable support in this matter. I would be very grateful for your assistance, as I strongly believe this issue is not user-related.
Vehicle License Plate: 01 ATZ ***.
My 2022 model BMW iX experienced a steering system error. When I took it to Gaziantep Erenler Automotive, they initially mentioned a software issue, requiring a day for resolution. The next day, they informed me that the steering box needed replacement. As of October 18, 2023, the required part is s...
My brand new 2022 BMW iX Xdrive40 experienced a steering box failure, which unfortunately left it completely inoperable. We brought our vehicle to the Borusan-authorized BMW service center in Denizli on October 9, 2023, to have a part replaced that was covered under warranty. During the service, it ...
I purchased a brand-new BMW 3.20i sedan, which has only done 60,000 km, but starting from the second year, the steering wheel leather began to peel, and the front two interior door handles started melting and deforming. When touched, the material sticks to your hand, transfers residue, and even crum...
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo had already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th...
Comments