BlaBlaCar Bus Never Arrived – Request Full Ticket Refund For Missed Journey

I bought a BlablaCar Bus ticket for a trip from Gare de Bercy to Limoges scheduled for today at 7:00 am. I arrived at the departure point at 6:30 am and waited, but the bus never showed up and there was no clear information or assistance at the stop. I tried to reach BlablaCar Bus customer service, but the calls did not connect and I could not get any support or explanation about the missing bus. Because of this, I have been left stranded and unable to continue my journey as planned. I urgently request a full refund for this unused ticket so that I can immediately book another ticket with a different company and continue my trip without further delay.