I had a ticket for the FlixBus N539 departing from Bologna Station at 02:20. Unfortunately, the bus never arrived at the designated stops 2 and 8, leaving me in a difficult situation. When I spoke with customer support, they claimed that I had missed the bus, but as someone who has taken the FlixBus from Bologna at least 15 times, I have never encountered this problem before. In fact, I arrived at the stop 1.5 hours early.
I was informed that they could not issue a refund and insisted that it was my fault for missing the bus. As a result, I had to purchase a new ticket. I am requesting that my situation be addressed and resolved. I have never experienced such poor service in my life.
I expect FlixBus to take responsibility for this issue and provide a satisfactory resolution. Thank you.
I booked a FlixBus ticket online for the February 10, 2025, 11:10 PM Milano-Nürnberg route. However, the bus never stopped at Lampugnano station, where I was waiting! I was completely stranded with no FlixBus staff available at the station to assist me. With no other option, I had to buy another ti...
On September 17, 2025, I purchased a FlixBus ticket for the Budapest–Cluj route, specifically choosing to board from the Airport stop. The bus was delayed for more than three hours, and throughout that time, I kept receiving delay notifications. However, I was never informed that the bus would skip ...
On October 6, 2025, at 12:50 PM, I experienced a serious issue with my FlixBus ticket purchased online for the Bergamo–Turin route (PNR: 3294506129). Despite having a valid ticket, the Italian driver told me and the passenger traveling with me that there were no available seats and refused to let us...
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
On July 19 at 5:10 AM, we had FlixBus tickets booked through the app for a trip from Lisbon Airport to Porto, but we waited four full hours, and the bus never arrived. We then went on our own to the Oriente Station and explained our situation to several FlixBus drivers, asking for help. However, no...
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